Q3 Customer Service satisfaction survey 2021-22

Closed 31 Dec 2021

Opened 1 Oct 2021

Results updated 1 Mar 2022

We received 7 responses all relating to email contact, responses can be viewed through the report.



We wish to know how our customers feel about the service we provide and if  we can do anything better

Why your views matter

North West Leicestershire District Council, Customer Services department were awarded the Customer Service Excellence standard in January 2021. We are passionate about providing excellent customer service and wish to know if we are failing, and if we are, where we are failing and what we could look at doing to improve our delivery of customer services to you.

What happens next

We will review the responses and if consent give, we will publish to results of completed responses so you can see if we are performing as you have experienced and expect us to. 


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