Customer Experience Strategy Consultation

Closed 14 Sep 2018

Opened 24 Aug 2018


North West Leicestershire District Council is transforming the way that it interacts with its customers in response to new technology and a rapidly increasing customer appetite to interact digitally.

We have drafted a Customer Experience Strategy to outline how we will deliver this change, and to reinforce our commitment to providing fair and open access to our services.

You can view the draft Customer Experience Strategy through this link

We are interested to hear your views.

We would be grateful if you can spare a few minutes and complete this survey which is voluntary. All information received will remain anonymous and will be treated in the strictest confidence in accordance with the Data Protection Act 2018.

Data from the survey will be used for the sole purpose of assisting North West Leicestershire District Council to improve upon service delivery, and, may be shared internally within the Council. Data controller is North West Leicestershire District Council, Council Offices, Coalville, Leicestershire, LE67 3FJ.



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